A few weeks ago we announced that we were working on a new scheduler, and invited some customers to take part in a beta test.<\/p>\n\n\n\n
Today we are announcing a wider release where any customer can switch themselves over to the new scheduler<\/a>. (Try it out with our demo business<\/a>)<\/p>\n\n\n\n We had the following goals for the new scheduler:<\/p>\n\n\n\n During the last few weeks we have been measuring performance. We wanted to measure whether the new scheduler was actually better than the old one.<\/p>\n\n\n\n Simply put \u2014 were more people scheduling appointments? Were they getting through the process faster? Especially on mobile.<\/p>\n\n\n\n The short answer is yes.<\/p>\n\n\n\n <\/p>\n\n\n\n We know that great design is important to our customers. But do clients, who just want to schedule a haircut, a massage, or a session with their personal trainer, care?<\/p>\n\n\n\n We had a hunch that clients do care, but we weren\u2019t entirely sure if it would translate into more appointments and less time wasted. In order to answer this question, we measured two things: (1) percent of visitors who ended up scheduling an appointment, and (2) average time to schedule an appointment.<\/p>\n\n\n\n The biggest improvement was for mobile customers. Mobile customers account for 29% of scheduler visits (that number has been steadily rising).<\/p>\n\n\n\n Visitors using a mobile phone scheduled 7.5% more appointments with the new scheduler than with the old during the same time period.<\/p>\n\n\n\n Visitors using a mobile phone (who successfully scheduled an appointment) saved an average of 35 seconds with the new scheduler compared with the old.<\/p>\n\n\n\n Design matters.<\/p>\n","protected":false},"excerpt":{"rendered":" A few weeks ago we announced that we were working on a new scheduler, and invited some customers to take part in a beta test. Today we are announcing a wider release where any customer can switch themselves over to the new scheduler. (Try it out with our demo business) Goals We had the following goals for […]<\/p>\n","protected":false},"author":4,"featured_media":304,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,4],"tags":[],"class_list":["post-303","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-new-features","category-news"],"_links":{"self":[{"href":"https:\/\/www.schedulista.com\/blog\/wp-json\/wp\/v2\/posts\/303","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.schedulista.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.schedulista.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.schedulista.com\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.schedulista.com\/blog\/wp-json\/wp\/v2\/comments?post=303"}],"version-history":[{"count":3,"href":"https:\/\/www.schedulista.com\/blog\/wp-json\/wp\/v2\/posts\/303\/revisions"}],"predecessor-version":[{"id":467,"href":"https:\/\/www.schedulista.com\/blog\/wp-json\/wp\/v2\/posts\/303\/revisions\/467"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.schedulista.com\/blog\/wp-json\/wp\/v2\/media\/304"}],"wp:attachment":[{"href":"https:\/\/www.schedulista.com\/blog\/wp-json\/wp\/v2\/media?parent=303"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.schedulista.com\/blog\/wp-json\/wp\/v2\/categories?post=303"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.schedulista.com\/blog\/wp-json\/wp\/v2\/tags?post=303"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Goals<\/h2>\n\n\n\n
\n
Does design matter?<\/h2>\n\n\n\n
7.5% more appointments on mobile<\/h2>\n\n\n\n
35 seconds saved on mobile<\/h2>\n\n\n\n